Privacy policy

At Dlavo Inc, we are committed to protecting your privacy and your personal data
by using or accessing our services, we will control all the information you provide
us.

PRIVACY POLICY TABLE OF CONTENTS

1. What this privacy policy covers

This privacy policy covers the way we treat your personal data at the moment you
access or use our services. “Personal Data” means any information identifies an
individual, also the personally identifiable information under applicable data privacy
laws, rules or regulations. This privacy policy does not cover the practices of
companies or people we do not manage.

2. PERSONAL DATA WE COLLECT

In Dlavo Inc, we take your privacy seriously. We protect the personal data you
provide by using our services and any private information.
Here are the details of personal data we collect and protect.
• First and last name
• Email
• Phone number
• Pick-up or delivery address
• IP address
• Payment card type
• Last 4 digits of payment card
• CVV, expiration date, and billing address
• Phone number, and Email
• Order history
• Consumer profiles
• Information about consumer garments and other items for Dlavo’s
services
• Records of date for Dlavo’s services
• IP address
• Device ID
• Type of devices, operating system, browser used to Access the
services
• Web page interactions
• Referring webpage/source through which you accessed the services
• Non- identifiable request IDs
• Statistics associated with the interaction between device or browser
and the services.
• Social network data Email, phone number, username, IP address,
Device ID
• ZIP code
• Geolocation Data Delivery address
• IP- address-based location information
• Information of a consumer’s interaction with website(s), application(s)
or advertisement
• Identifying information in text messages, emails or letters you send
us.

3. HOW WE COLLECT YOUR INFORMATION

• We collect your personal information at the moment you interact with us and
you place an order, we also look at how people use our app, to keep always
improving and optimize the customer experience.
• We collect your information when you create an account with us, also when
you place an order with Dlavo and during the order process.
• When you choose to refer a friend through the services, we will ask for your
friend’s contact information.
• We also collect information from a third party sites. We may use analytics
providers to analyze how you interact with the services, and third parties
may help us provide you a customer support.
• We may use vendors to get information to generate leads and create user
profiles.
• When you provide your social network account to us or sign in to the
services through a third party site or service, some content or information in
those accounts may be transmitted into your account with us.

4. HOW WE SHARE YOUR PERSONAL DATA

We use appropriate technical and organizational measures to protect your personal information from unaut

We disclose your personal information to the categories of service providers and
other parties listed in this section. We are not going to process the data we collect
about you if there is no reason for doing it. We will have a lawful basis processing
your personal data.
If this is the case we need to process your information we have to be under a legal
obligation to do it. Depending on the state laws that may be applicable to you,
some of these disclosures may constitute a “sale” of your Personal Data.
• Services Providers. These parties help us to provide the services or
perform business functions on our behalf.
They include:
• Hosting, technology and communication providers, such as AWS
• Security and fraud prevention consultants
• Analytics providers, google Analytics and Facebook Pixel
• Support and customer service vendors
• Product fulfillment and delivery providers
• Payment processor
• Our payment processing partner collects your voluntarily provided payment
card information necessary to process your payment.
• Advertising Partners. These parties help us market our services and provide you with other offers that may be of interest to you. They include: Ad
networks, data brokers and marketing providers
• You authorize access or authenticate third parties you access through the
services and social media services.

5. LEGAL OBLIGATIONS

We may share any of the personal information that we collect with third parties in
conjunction with any of the activities set forth under “meeting legal requirements
and enforcing legal terms” in the “Our commercial of business purposes for
collecting personal information” in the section above.

6. BUSINESS TRANSFERS

All of your personal information we collect may be transferred to a third party if we
undergo a merger, acquisition, bankruptcy or other transaction in which that third
party assumes control of our business. If one of these events occur, we will make the effort to
notify you before your information becomes subject to different privacy and security
policies and practices.

7. INFORMATION ABOUT INTEREST BASED ADVERTISEMENTS

We may serve advertisements, and also allow third-party ad networks, including
third-party ad servers, ad agencies, ad technology vendors and research firms, to
serve advertisements through the services. Information for interest-based Ads
(Including personal data) may be provided to us by you or from the patterns of
particular users on the services and services of third parties. Information may be
gathered through tracking users activities across time and unaffiliated properties,
including when you leave the services. To accomplish this, our services providers
may deliver cookies, including a file (known as a “web beacon”) from an ad
networks to provide anonymized, aggregated auditing, research and reporting for
us and for advertisers. Web beacons also enable ad networks to serve targeted
advertisements to you when you visit other websites, web beacons allow ad
networks to view, editor set their own cookies on your browser, just as if you had
requested a web page from the site.
We provide our costumers the opportunity to opt-out of having their information
used for purposes not directly related to placement, processing, fulfillment, or
delivery, a product or service.
• Electronic promotional offers. In case you do not want to receive emails
from Dlavo regarding special offers or promotions, you may click the
unsubscribe link in the footer of any email. Also, you can contact us through
email with a “unsubscribe promotional offers” in the subject line.
• Mobile promotional offers. We may send you marketing alerts via text
message when you provide us your mobile number for marketing purposes.
If you no longer want to receive mobile alerts from us, you can reply “STOP”
for any Dlavo alert.
We are not responsible for informing third parties (including without limitation our
third party service providers or partners) with whom we have already shared your
personal information of any changes requested pursuant to this section, or for
removing information from or causing information to be removed from the
databases or records of such entities.

8. PERSONAL DATA OF CHILDREN

In our terms of use, we do not collect or solicit personal data about children under
16 years old; if you are a child under the age of 16, please do not attempt to
register or send us any personal data. We will immediately delete information from
child under 16 years old of age.

9. ACCESS

You have the right to request specific information about our collection and use of
your personal information over the past 12 months. In response, we will provide
you with the following information
• The personal data that we have collected about you
• The sources from which that personal information was collected
• The commercial purpose for collecting or selling your personal information
• The categories of third parties with whom we have shared your personal
information.
• The specific pieces of personal information that we have collected about
you.

10. DELETION

You have the right to request to delete your personal information that we have
collected in the past 12 months of you. Under the CCPA, this right is subject to
certain exceptions: for example, we may need to retain your personal data to
provide you the services or complete a transaction or other action you have
requested. If your deletion request is subject to one of these exceptions, we may
deny your deletion petition.

11. EXERCISING YOUR RIGHTS

To exercise the right described above, you or your authorized agent (defined
below) must send us a request that provides sufficient information to allow us to
verify that you are the person about whom we have collected the personal data.
We will work to respond to your valid request within 45 days of receipt. Also we
may request the following information to identify you and complete your request.
• Full name
• Phone number
• Email
• Address
• Last 4 digits
You may submit a valid request using the following methods:
• Call us at: 480 244 3711
• Email us at: support@dlavo.com

12. CHANGES TO THIS PRIVACY POLICY

We are constantly working to improve and provide the best services, so we may
need to change this privacy policy from time to time, but we will notify you to any
change by placing a notice on Dlavo’s website. Also, we will email you and
or by note that if you have opted not to receive legal notice emails from us, the legal
notices will govern your use of the services, and you will be responsible for
reading and understanding them. If you use the services after any changes to the
privacy policy have been changed, that means you agree to all the changes.

13. CONTACT INFORMATION

If you have any question comment or request about this privacy policy, the ways
we are collecting your personal information or your choices and rights regarding
such collection and use, please do not hesitate to contact us at:
• 480 244 3711
• www.dlavo.com
• support@dlavo.com

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